Recipient data validation process

1. The beneficiary must contact our collaborators in Argentina via WhatsApp by calling +54 9 11 2889-9989.
2. Our collaborators in Argentina will carry out an essential validation process to verify the identity of the recipient. The advisor will request the beneficiary: :
   
   - A photograph of the front and back of their National Identity Document (DNI).
   
   - A selfie photo with their face uncovered to validate their identity.
3. Once the validation process has been completed and approved, our advisor will be able to ask questions about the shipment and will then release the payment voucher.
4. The beneficiary will receive detailed instructions along with the payment coupon to conveniently collect the payment at any Rapipago location. In order to withdraw the money, the recipient must go to any Rapipago branch, show the customer and withdrawal codes to the clerk and say the following phrase: "I request to withdraw the money from Remitee". The recipient will then receive the money sent.

Frequently asked questions in the recipient validation process

Below we clarify some of the most frequently asked questions in the recipient verification process:

1. The recipient must ensure that all images sent are clear and legible to facilitate validation.
2. The recipient must follow the process precisely to avoid delays in the delivery of the remittance.
3. Validation rejected by Rapipago: If the validation of the recipient's data was rejected, the recipient must immediately write to the WhatsApp number +54 9 11 2889-9989. An agent will help you complete the process.